Practice Policies
Appointments
Appointments can be made online, by phone 02 8329 7830, or in person.
Standard Appointments last up to 20 minutes (Level B), however if you need more time, please call in advance to request a long consultation.
Walk-in Policy
We accept walk-in patients throughout the day, however we cannot guarantee a wait time. Please note there is no bulk billing available for any walk-ins.
We recommend calling us first to ensure we can accommodate you, especially in the afternoon.
Non-Attendance & Late Cancellation Fees
We require a minimum of 1 hours' notice to cancel or reschedule your appointment, please call 02 8329 7830.
If you do not attend or provide the required minimum of 1 hour's notice, a $50 fee is payable for non-attendance.
Zero Tolerance for Abuse
Under no circumstances will any of the following be tolerated at any time: rudeness, bullying, aggression or threats to staff or patients. You will be asked to leave.
Check-in & Identification
All patients need to present and check in at the reception desk to confirm their details for their appointment. You will be required to present your Medicare Card and any pension/concession cards if applicable. We may ask to see another form of ID such as your driver's licence to verify your identity.
Email Policy
It is our practice policy that no consultation will be conducted via email. Our email inbox is monitored by reception and the GPs do not provide any advice, scripts or referrals by email request. Please make an appointment with your GP. Telehealth is a convenient option if you prefer not to come in.
Worker's Compensation
Patients seeing the doctor for an injury at work must provide their claim number - if they do not have a claim number accepted yet they will need to pay for the appointment on the day (once the claim is accepted the patient is usually reimbursed through the insurer for any appointment fees incurred).
Practice Fees
Belrose Medical Centre is a privately owned and operated practice. We aim to be a caring, quality provider of comprehensive medical services to the community of Belrose.
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Doctors providing services at Belrose Medical Centre operate on a mixed billing model.
Bulk billing is available for standard appointments Monday-Friday for children aged 15yo and under, pension and concession card holders. Please note fees apply for all patients for skin cancer checks, skin biopsies/excisions, cervical screenings, surgical procedures, and for treatment room expenses such as wound repair glue, dressings, ECG, INR, and spirometry.
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For all other patients, our doctors do charge privately for face-to-face consultations as well as for telehealth appointments. The consultation fee reflects the complexity, time taken to consult with you, and your doctor’s estimate of the time to be taken to complete related administration/referrals.
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We require full payment of fees on the day of consultation. For some appointment types such as telehealth, we require pre-authorisation of your card details before your consultation. HotDoc fees and merchant fees may apply (please note these fees are imposed by the payment platform or bank).
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Current fees for common consultation types:
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