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Receiving Results, Repeat Scripts and Referrals 

 

Please ensure that you book a follow-up appointment to see your GP to find out the results of your test or procedure. If your result is flagged by the doctor, you will receive an SMS advising you to book a follow up appointment. If there is anything urgent, you will receive a call from your GP or one of our receptionists. 

If you need a repeat of a script or a referral to a specialist, you will need to come in and see the doctor, or book a telehealth consultation (please call to check with reception if you are eligible for telehealth). This is to ensure that every aspect of your health is taken into account, and that you are getting the best possible health care.

Photo ID is required in order to collect any patient information from reception. If a third party such as a friend or a family member comes in to collect something on your behalf, please make sure you let our receptionists know the name of that person. This is to ensure we have been given your consent to release the information to that person in line with privacy regulations.

Appointment and walk in visits

We take appointments 6 days a week. You can make an appointment online, by phone 8329 7830 or in person, with your doctor of choice.

 

We also accept walk in patients throughout the day. Please note: you are not guaranteed a time as a walk in, when you arrive the receptionist will give you an estimate only of your wait time. At the end of each day, we will stop accepting walk in patients when we are at capacity for our closing time. Please DO NOT expect to be seen as a 'walk in' patient at the end of the day.

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Walk in visits

Walk in visits are for one issue only, or an urgent issue on the day. Requests will not be taken for particular doctors. If you wish to see a particular doctor, please book an appointment time with them. You will be allocated the first available GP on the day. No mental health plans, chronic disease plans or multiple issues will be conducted as a walk in. Please see above for more information.

Medical Certificates
An appointment is required in order for your GP/doctor to issue a medical certificate for medical conditions requiring time off work. Medical certificates cannot be backdated.

Management of your Personal Health Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the ten National Privacy Principles available at http://www.privacy.gov.au/health/index.html 
 

Behaviour during your visit to our practice

Belrose Medical Centre does not tolerate abuse of our staff in any way. Whilst dealing with sensitive matters, please be aware that our staff are trying their best to help you. If your are abusive or unfairly demanding, you will be asked to leave the practice.

Transferring medical records 

If you would like to have your medical records transferred to us from another medical centre, please ask the receptionist and this will be organised for you. Please be aware that most medical centres charge a small fee to transfer medical records to cover the cost of printing and postage.

Home visits
Home visits are not available.

After hours
For medical emergencies, dial 000. For after hours home visits please call 137 425 (13SICK). The closest public hospital to the surgery is Northern Beaches Hospital (9105 5000)

Telephone Access to Doctors
The doctors may be contacted during normal surgery hours. If the doctor is with a patient, a message will be taken and the reception staff will advise you when it is likely that the doctor will return your call. If your call is concerning a medical emergency, please let the receptionist know and you will be put straight through to your doctor.

Emails
It is a practice policy that no consultation will be conducted via email as we cannot guarantee confidentiality. If you need to speak with a GP or need medical advice please call the practice or book online to schedule an appointment.

Changing Personal Details 
Please inform our staff of any changes to your name, address, phone number, health care card, and pension or Medicare number.

Complaints 
If you are unhappy or have a complaint regarding any aspect of your care, please discuss the matter with your GP/doctor or with practice staff. You can email the practice manager directly at manager@belrosemedical.com.au . If you feel that you are unable to speak to us directly, you may also contact the Health Care Complaints Commission on 1800 043 159.

Feedback 
Belrose Medical Centre continuously looks for ways to improve our services to our patients. If you have any concerns or suggestions for ways we could improve our services or facilities, please contact our practice manager by email at manager@belrosemedical.com.au.

Interpreter Service 
All of our doctors have access to a telephone interpreter service. This needs to be booked in advance so please advise reception when booking your appointment if this service is required.

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